Shipping and Returns
SkimMe currently ships to addresses in the U.S. All orders are shipped via USPS.
Standard Shipping - USPS Priority Mail
All standard orders are processed within 2-4 business days. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays.
Expedited Shipping - USPS Priority Mail Express
Orders placed Monday through Friday before 12:00 PM CST will be processed that day. Orders placed after 12:00 PM CST will be processed the next business day. Expedited Shipping ships in 1-2 business days.
All express orders placed on Friday after 12:00 PM CST, Saturday or Sunday will be processed on Monday.
- Please note that this assumes all of your shipping and billing information is correct and the merchandise is in stock. We will notify you if the merchandise you selected is not currently in stock.
- Your order may be shipped in multiple packages at no additional charge to you.
- Please double check your shipping address! You will be charged to double ship if the wrong address is entered.
How do I know the status of my order?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by tracking your number at https://www.usps.com/. Please allow 7 business days before inquiring about the status of your order.
We are not responsible for lost or stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. USPS requires that you wait 7-15 days from the 'delivered' date (provided by USPS) before filing a claim for your lost/stolen package. Then feel free to file a claim with USPS using the following link - https://www.usps.com/help/claims.htm.
What if I received a damaged item?
Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 3 days of the delivery date. Please email firstname.lastname@example.org immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.
All returns must be received within 21 days of the original order date. Return shipping is the responsibility of the customer. All items must be returned in original condition, unworn and unwashed, with tags attached. A refund can only be sent to the original payment method. A refund usually takes 5 business days to be credited.
Please send returns to:
2150 West 18th Street, Suite 207
Houston, Texas 77008
- We do not send return labels, so you can send returns back however you prefer.
- Original invoice must be included in your return package.
- Any returns past the policy date will not be accepted.
STILL HAVE QUESTIONS?
Contact us at email@example.com